Secondary Market Advisory

SECONDARY MARKET ADVISORY FAQ

Q: What if I forgot my password or would like to change it?

Please click on the “Forgot your password?” link located above the password field on the login screen and you will be prompted for your email address. Instructions will be emailed to the email address provided.

Q: Which browsers are supported by the Kroll Secondary Market Advisory?

The Secondary Market Platform (SMA) has been optimized for Microsoft Edge, Internet Explorer 11, and Google Chrome. Please note: Browsers on mobile Mac platforms such as iPad and iPhone, and the Safari browser on laptop or desktop products, are incompatible. Customers using Safari on a Mac laptop or desktop product are advised to use an alternate browser like Chrome. If you experience website access or application issues unrelated to your password, it may be caused by your company’s IT security settings. When you are unsure whether your company allows you to follow the next steps and adjust browser settings, due to security reasons, please check with your company IT department first, before you proceed.

Q: How do I contact Support?

The best way to contact support is by using the Contact Us link. Your inquiry will then automatically be routed to the correct team whether this is about usage issues or technical issues.